1. Scope and roles
Kruspin is a work application for professional coordinators, event teams and venues that need to manage a wedding or another event in one place. It helps manage guests, RSVPs, accommodation, seating plans, timelines, tasks, suppliers, working financial overviews, files, notes and the guest website.
Paid workspaces and event packages are intended exclusively for businesses and organisations acting in the course of their activities (Customer). A person invited to a workspace or project is a User and does not thereby become the Customer. If a client or another individual completes a purchase expressly identified within Kruspin, they are the Buyer only for that supply; if they are a consumer, their mandatory rights remain unaffected.
2. Accounts, roles and access
- The person creating an account confirms that they are the Customer or are authorised to act for the Customer. Standard access uses a one-time email code; the User must provide accurate information, protect their email, session and access links, and report suspected misuse without delay.
- A workspace may have an owner, administrators and team members. A project may have planner roles, client access, collaborators and read-only access.
- The customer is responsible for inviting only people who should have access to the data and for ensuring that their permissions reflect their actual work on the project.
- Shared RSVP, invitation, client and other non-public links may be forwarded beyond the original recipient. The customer must treat them as access to selected data and revoke them when they are no longer secure or needed.
3. Data and content entered by the customer
The customer retains its rights in content that it enters, uploads, imports, creates or publishes in the service. While using the service, the customer grants the operator a limited, non-exclusive licence to host, copy, transmit, format, display, back up, secure and otherwise process that content solely to the extent necessary to provide the service, perform the selected function, provide support, protect the service, comply with legal obligations and use the listed processors.
Customer Content may include personal data about clients, guests, suppliers, team members and other event participants, including contact details, RSVPs, allergies and dietary or health restrictions, accommodation, seating plans, notes, finances, files and photographs. The customer is responsible for the lawfulness, accuracy and necessity of that content, its own legal basis and the information provided to the people concerned.
The operator will not use Customer Content for its own advertising or sell it as personal data. Details of the controller and processor roles and documented instructions are set out in the Privacy Notice and Data Processing Agreement.
If the customer uses Kruspin to process another person's personal data as a controller or processor, the Data Processing Agreement constitutes a binding agreement under Article 28 GDPR and forms part of these Terms.
4. Private projects and public content
- Project data is accessible by default only to authorised users within the workspace or project.
- The customer can deliberately publish or share selected content: the guest website, RSVP form, invitations, exports, files or client access.
- Internal notes, finance items, supplier details and operational data are not public unless the customer exports, shares or exposes them in a specific feature.
- The guest website is public or guest-accessible only when the customer publishes it or sends out the link.
5. Integrations, AI and domains
The application uses external services for hosting and databases, email, files, maps, translation and AI features, monitoring, analytics, payments, booking an introductory call, video calls and other operational functions. The Data Processing Agreement lists the current services and how they are used.
If a domain is purchased through Kruspin, Necktip s.r.o. registers it for the period shown before payment, normally one year, and remains its registrant. The Customer or Buyer receives only a temporary right to use it for the designated website in Kruspin. The domain does not renew automatically; renewal or transfer requires a separate order or agreement and is subject to the registrar's rules.
An AI-assisted feature sends the configured provider only the input needed for the operation initiated by the User; the User must review the output before using it. Under these Terms, identifiable Customer Content is not used to train models or create reusable datasets. Any future voluntary use of customer data for such a purpose would be separate, optional and off by default.
6. Availability, changes and limitations
The service evolves continuously in response to feedback, security fixes and product development. The operator may modify or discontinue individual features; for a material change to a paid service, it will give the customer reasonable advance notice unless prevented by security needs or an urgent legal obligation.
The operator does not guarantee uninterrupted availability or error-free operation, but will exercise reasonable care appropriate to the nature of the service. It will announce planned maintenance and serious incidents where reasonably possible.
Kruspin does not provide legal, accounting, tax, medical or safety advice. The finance, supplier and organisational modules provide an operational overview; they are not an accounting system or a substitute for professional judgement.
7. Orders, payments and balance
Paid events, packages, credits and add-ons for the Customer are one-off B2B orders and do not renew automatically. The price, currency, taxes, scope and, where applicable, duration of performance are shown before the order is placed. Self-service payment is made through Stripe; manual invoicing is available only by express agreement.
The Customer may include the guest website in its service, provide it to the client free of charge, sell it outside Kruspin, or set a client price in Kruspin. A sale outside Kruspin is solely between the Customer and the client. In the Kruspin checkout, Necktip s.r.o. sells the displayed supply to the Buyer; after payment, it adds to the same workspace a non-cash balance usable for future event or product-credit purchases. The balance does not bear interest and cannot be paid out or transferred; the operator may reduce it accordingly following a refund or chargeback. If the workspace is terminated at the Customer's request or for the Customer's material breach, the unused balance expires without a right to payment unless the law or an individual agreement provides otherwise. If the Operator terminates the workspace without a breach by the Customer, it will offer a reasonable period to use the balance or another reasonable settlement.
Once B2B performance has begun, there is no automatic entitlement to a refund unless required by law or the order; the operator may resolve the case individually, for example by granting a voluntary refund or reasonable credit. If the Buyer is a consumer, they may withdraw from a distance contract within 14 days. If they expressly request that the service start before that period expires, they must pay a proportionate amount for the service already provided if they withdraw; the right expires after full performance only where the statutory conditions are met. Rights in respect of defective performance remain unaffected.
8. Rights in the service, feedback and aggregated data
Kruspin, its software, interfaces, documentation, brand and operating procedures remain the property of the operator or its providers. The customer receives only a non-exclusive, non-transferable right to use the service for the duration and within the scope of the agreed access.
The operator may use feedback and suggestions without restriction to improve the service, provided that it does not disclose the customer, any person or their confidential content.
The operator may create and use aggregated statistical and anonymised operational information that cannot, using reasonably available means, identify a person, customer, workspace or specific event. It may use this information for operations, security, analytics, aggregate benchmarks, and the development and improvement of Kruspin, including automation and AI or machine learning. It will not attempt to re-identify the information or provide it to advertising networks as personal data.
9. Acceptable use
- The service may be used only lawfully and in accordance with the rights of others.
- Users must not circumvent permissions, test other people's accounts, collect non-public data in bulk, distribute malicious code or disrupt the availability of the service.
- The customer must not upload content for which it does not have the necessary rights or use non-public links and exports outside their intended group of recipients.
- The operator may restrict manifestly harmful or unlawful use and require cooperation in resolving a security incident.
10. Termination, switching provider and data
The customer may stop using the service or terminate a paid relationship in accordance with the agreed offer or contract. The operator may suspend or terminate access for a material breach of these Terms, non-payment, a security risk, unlawful use or where continued provision cannot reasonably continue.
Export, deletion or switching provider may be requested at [email protected]. Where Regulation (EU) 2023/2854 applies to the relationship, the notice period will not exceed two months, the standard transition period is 30 days and the subsequent data-retrieval period is at least 30 days. Any extension of the transition period is governed by the Regulation. A standard export includes available input and output data, including related metadata, directly or indirectly generated or co-generated through use of the service, in a commonly used machine-readable format. It excludes other customers' data, source code and assets protected by intellectual property rights; trade secrets are protected through the procedure under the Regulation, not by excluding the data wholesale. After the retrieval period, the Operator deletes exportable data unless continued retention is required by EU or Czech law. Complete self-service export and deletion are not yet available for every account and are handled by support.
11. Liability
The customer is responsible for its organisational decisions, the accuracy of entered data, permission settings, publications and exports. It should verify that critical outputs are up to date in good time and retain its own copy where needed to run the event.
In the B2B relationship and to the extent permitted by applicable mandatory law, the operator is not liable for indirect or consequential loss, loss of profit, or loss caused by a Customer decision, an external service or an event beyond its reasonable control. The operator's aggregate liability to the Customer is limited to the amount the Customer paid for the service during the 12 months preceding the claim.
These limitations do not apply where prohibited by law, in particular in cases of wilful misconduct, gross negligence, harm to a person's natural rights or mandatory consumer rights.
12. Governing law, changes and contact
These Terms and the contractual relationship are governed by the laws of the Czech Republic. Disputes will be decided by the courts with subject-matter and territorial jurisdiction; mandatory consumer rights remain unaffected. After first attempting to resolve the dispute directly, a consumer may submit a request for out-of-court dispute resolution to the Czech Trade Inspection Authority, Štěpánská 567/15, 120 00 Prague 2, coi.gov.cz/informace-o-adr/.
The current version and effective date are shown above. The operator will give advance notice of material changes affecting an existing paid relationship and will obtain renewed acceptance where required by the contract or law. If the customer does not accept a change, it may terminate the relationship before the change takes effect in accordance with the agreed terms.
Questions, complaints, notices of withdrawal and export requests may be sent to [email protected].